Customer Service Coordinator BREX Commercial Door - 5.0 McAllen, TX Job Details Full-time $12 - $16 an hour 4 hours ago Qualifications CRM software Spanish Labor cost estimating Microsoft Excel Customer service Spreadsheets Project coordination Microsoft Office Attention to detail QuickBooks Appointment scheduling Leadership Delegation Negotiation Full Job Description About us BREX Commercial Door is a commercial door company in McAllen, TX. We are professional, supportive and dedicated to serving the local community with their door needs.

• Customer Service Coordinator

• Position Summary The Service Coordinator is responsible for helping manage the day-to-day flow of service calls, small jobs, and customer requests. This position serves as a central point of communication between customers, technicians, estimators, and management. The Service Coordinator answers incoming calls, gathers information from customers, creates and schedules service work, dispatches technicians, prepares estimates for smaller service and repair jobs, and follows up with customers to help ensure work moves efficiently from the initial request through completion. Primary Responsibilities -Customer Service & Front Office- Answer incoming phone calls and assist customers. Respond to customer questions regarding service calls, repairs, scheduling, and small projects. Gather the necessary information to determine the customer's needs. Communicate professionally with contractors, facility personnel, school districts, property managers, and other commercial customers. Direct calls or requests to the appropriate team member when necessary. -Scheduling & Dispatch- Create service work orders. Schedule technicians for service calls and small jobs. Coordinate technician schedules based on priority, location, job requirements, and availability. Communicate job information and customer expectations to technicians. Adjust schedules when emergencies, delays, or changes occur. Keep customers informed regarding scheduling and arrival expectations. -Estimating & Sales Support- Prepare estimates for routine service work and smaller jobs. Use company labor-rate guidelines and pricing standards when preparing estimates. Obtain material pricing when necessary. Prepare proposals for common repairs, hardware replacement, door/frame repairs, and other small commercial door work. Follow up on outstanding estimates when appropriate. Escalate larger or more complicated projects to the appropriate estimator or project manager. -Job Coordination- Track service calls from initial request through completion. Review technician notes, photos, and job information after service calls. Identify when additional work, material, or a return trip is required. Coordinate follow-up visits and communicate next steps with customers. Make sure completed work orders contain the information needed for invoicing. -Administrative Support- Maintain accurate customer and job information in CRM and accounting system. Create estimates, work orders, pickup tickets, and other required documentation. Assist with customer payments and invoices when needed. Maintain organized records of customer communication, estimates, and service activity.

Experience:

Must have computer skills, be knowledgeable in Microsoft programs such as excel. Some knowledge of construction methods, materials, and building codes. Proficient in Spanish and English. Analytical skills with attention to detail. Willing to learn assigned tasks. Communication and negotiation skills. Self-motivated, able to stay focused with minimal supervision.

Note:

This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

Job Type:

Full-time Pay:

$12.00 - $16.00 per hour Expected hours: 40.0 per week

Experience:

Customer service: 1 year (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person