Customer Experience Coordinator Location:

McKinney, TX (Hybrid/Remote with occasional local meetings)

Schedule:

Part-Time (20-30 hours per week to start)

Pay:

Competitive hourly rate based on experience About TruBlue of McKinney At TruBlue of McKinney, we provide premium handyman, home maintenance and home modification services with a focus on helping busy homeowners, older adults and families maintain safe, comfortable homes. As a locally owned small business, we're building something special. We're looking for someone who enjoys helping people, thrives in a fast-paced environment and wants to grow alongside our company. This isn't just another administrative role—we're looking for a key team member who will help shape the customer experience as we grow. What You'll Do As the first point of contact for many of our customers, you'll help keep our office running smoothly while delivering exceptional customer service.

Responsibilities include:

Answer incoming phone calls, text messages and emails in a professional, friendly manner. Schedule estimates, service appointments and follow-up visits. Coordinate technician schedules and adjust appointments as priorities change. Communicate with customers regarding appointment confirmations, updates and project status. Maintain accurate customer information within our CRM system. Prepare estimates, invoices and other customer documents. Track job progress and help ensure projects stay organized. Order office and project materials as needed. Assist with social media posts, online reviews and community outreach. Support marketing initiatives, including local events and neighborhood outreach. Maintain organized digital files and office records. Provide general administrative support to the owner. We're Looking For Someone Who Is Exceptionally detail-oriented and highly organized. Friendly, professional and confident interacting with customers. A proactive problem solver who enjoys finding solutions. Comfortable managing multiple priorities without losing attention to detail. Reliable, dependable and accountable. Positive, adaptable and excited to help build a growing business. Comfortable learning new software and technology. Qualifications Previous experience in an administrative, office management or customer service role. Excellent verbal and written communication skills. Strong computer skills, including Microsoft Office and Google Workspace. Experience using scheduling or CRM software is a plus. Experience in the home services, construction, property management or service industries is a plus but not required. Ability to work independently with minimal supervision. Valid driver's license and reliable transportation. Why Join TruBlue of McKinney? We're a growing local business where your work will make a real impact every day. As we grow, there will be opportunities to take on additional responsibilities and increase your hours.

We offer:

Flexible part-time schedule. Competitive hourly pay. Supportive, collaborative work environment. Company apparel. Opportunity for increased hours and career growth as the business expands. The chance to help build a company from the ground up and make a meaningful difference in our customers' lives. 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