Customer Account Manager (CAM) RJW Logistics Group•2.5 Mesquite, TX Job Details $60,000•$65,000 a year 20 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Qualifications High school diploma or

GED Full Job Description Pay:

$60,000•$65,000 annually +

MyShare Equity Program Job Purpose:

The Account Manager will serve as an advocate for the customer and will assist with customer service-related questions, problems, issue resolutions to ensure customer needs are met. The Account Manager will be responsible for monitoring orders and will work directly with The Retail Customer Service Supervisor, customers, operations and sales representatives to ensure the highest standard of service. The position will report to the Retail Customer Service Supervisor. Proactively engage with customers to build strong working relationships and maintain an open dialogue at all times via customer touch points.

Additional Responsibilities:

Track, follow-up, and resolve the customers outstanding issues in a timely manner. Prepare documentation and reports for the customer base such as customer QBR's Assist directly with departments to ensure customers' requests are being answered. Assist in training peers on improving customer interactions and customer support services. Other duties may be assigned as needed.

Qualifications:

2-year experience in customer service field preferred but will train. Excellent phone etiquette Excellent verbal communication skills Punctual Able to work with minimum supervision Should be customer service driven Working knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint) Able to multi-task Professional appearance Education and/or

Experience Required:

High School education required. College or some college preferred.

Benefits:

401(k) matching Medical/Dental/Vision insurance Employee discount Flexible spending account Health savings account Paid time off Sick Days Long-term Disability Insurance Short-term Disability Insurance Accidental Insurance Critical Illness Insurance MyShare program

Req Benefits:

We offer a competitive benefits package that includes health, dental, and vision insurance, life and disability, paid holidays, time off, retirement savings plan participation, and additional employee programs. Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.