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E
ETAS
Customer Service Supervisor
Career Insights for Retail Customer Service Manager
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Based on Texas data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,838 / year median in Texas
+21% projected growth
Job Description
Job Overview We are seeking an experienced Customer Service Supervisor to lead our customer service team. In this pivotal role, you will oversee daily operations, ensure exceptional customer experiences, and motivate your team to achieve sales and service excellence. Your leadership will drive operational efficiency, foster a positive store environment, and uphold our commitment to outstanding service. Responsibilities Supervise the daily activities of the customer service team, ensuring smooth store operations and high-quality service delivery Monitor production capacity and schedules Train new employees on customer service protocols, POS systems, inventory management, and store policies to promote a knowledgeable and efficient team Lead by example in delivering excellent customer service, resolving escalated issues promptly, and maintaining a positive experience for all customers Manage scheduling, shift assignments, and staffing levels to optimize coverage Conduct performance evaluations, provide coaching on sales techniques, communication skills, and managerial communication to foster team growth Requirements Proven supervisory or manager experience within the industry or similar customer-focused environment Experience with production management systems and operational management practices Ability to problem-solve under pressure Strong leadership skills with the ability to motivate teams and manage multiple priorities effectively Excellent communication skills in English; multilingual or bilingual abilities are a plus for serving diverse customers Demonstrated proficiency in POS systems, cash handling, cashiering, and retail math including basic math calculations for pricing and transactions Knowledge of sales strategies, customer service standards, phone etiquette, and organizational skills Strong time management skills Join us as a Customer Service Supervisor where your leadership will inspire your team to deliver exceptional experiences. We value energetic individuals who thrive in fast-paced environments and are eager to grow their managerial expertise. If you're passionate about customer relationships—this is the perfect opportunity for you!