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Crush City Innovation
AT&T Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Account Manager
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Based on Texas data
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What they do
A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$64,495 / year median in Texas
-9% projected decline
Job Description
Crush City Innovations is hiring a motivated and people-focused AT&T Associate to join our growing team in Pearland, TX. This full-time, on-site position is ideal for candidates interested in building experience in telecommunications, wireless services, customer engagement, sales, and account support. As an AT&T Associate, you will represent AT&T products and services while helping customers explore wireless, internet, streaming, and connected technology solutions. You will conduct personalized consultations, answer product and account questions, and recommend options based on each customer's communication needs. Crush City Innovations provides hands-on training, ongoing mentorship, and opportunities to strengthen valuable skills in communication, customer service, problem-solving, and relationship building. Previous telecommunications or sales experience is helpful but not required. AT&T Associate Responsibilities Engage directly with customers to understand their wireless, internet, communication, and entertainment needs Conduct one-on-one consultations regarding AT&T products, services, promotions, and available account options Explain wireless plans, mobile devices, high-speed internet, streaming services, and connected technology solutions Recommend appropriate services based on each customer's preferences, usage, and budget Assist customers with new service activations, device upgrades, account updates, and general service questions Provide clear, accurate, and professional information throughout each customer interaction Maintain organized customer records, consultation notes, and follow-up information Work toward individual and team performance goals Collaborate with team members to create a positive and professional customer experience AT&T Associate Qualifications Must be at least 18 years old Must have reliable transportation to commute to our office in Houston Strong communication, customer service, and interpersonal skills Comfortable speaking with customers and conducting individual consultations Dependable, organized, and able to manage multiple customer conversations Motivated by goals and open to learning new products, services, and professional skills Previous experience in customer service, hospitality, sales, account support, or telecommunications is helpful but not required What Crush City Innovations Offers Weekly pay every Friday Performance incentives and bonus opportunities Comprehensive training and ongoing professional development Full-time scheduling with flexibility Opportunities for advancement within the company Hands-on mentorship from experienced team members Employee discounts on qualifying AT&T products and services Paid time off availability Optional travel, networking, and team development opportunities Supportive, collaborative, and growth-focused work environment At Crush City Innovations, team members gain practical experience working with customers, presenting technology solutions, supporting accounts, and representing a nationally recognized telecommunications brand. This opportunity is a strong fit for someone who is outgoing, ambitious, dependable, and ready to grow within a professional team environment. Whether you are beginning your career or looking to develop transferable skills in sales, customer service, telecommunications, and account management, this position provides a valuable place to start. Apply today for consideration and review.