Customer Service Representative/Dispatch Location:

Rosenberg, TX Company:

Sapphire Hydraulics, Inc.

IMMEDIATE HIRE FOR QUALIFIED INDIVIDUAL.

Sapphire Hydraulics, Inc. is a small but dynamic business specializing in hydraulic equipment repair, hose manufacturing, and parts sales. We are seeking a dedicated, organized, and outgoing Office Administrative Assistant/ Customer Service Representative with Dispatch Experience to support our team and ensure smooth daily operations.

Key Responsibilities:

General Clerical Duties:

Answer phone calls, respond to emails, and manage general correspondence.

Inventory & Purchasing:

Manage and maintain office supplies and handle parts purchasing for equipment inventory and specific jobs. This includes researching vendors for pricing and availability, and tracking orders until they arrive at the warehouse.

Job Tracking:

Ensure all purchases have a corresponding purchase order or job number. Tag equipment with associated job numbers and upload photos into the appropriate job records in QuickBooks.

Administrative Support:

Provide administrative assistance to various departments as needed, maintaining accurate records and files.

Customer Interaction:

Greet customers bringing in equipment for repair, gather customer and equipment information, identify issues, inspect equipment, log details, and take photos.

Cross-functional Role:

Move between the office, warehouse, and outdoor areas to inspect equipment and interact with customers and warehouse staff.

Continuous Learning:

Be willing and eager to learn the hydraulic business, understand industry-specific terminology, and develop a basic understanding of how the equipment functions.

Qualifications:

Experience:

Prior office and customer service experience is a must . Experience in the mechanical or hydraulic industry is a plus.

Accounting Knowledge:

Basic understanding of accounting processes.

Organizational Skills:

Strong organizational abilities with the capability to multitask and prioritize effectively.

Customer Service:

Ability to interact with a diverse range of customers while maintaining a professional and composed demeanor.

Adaptability:

Able to work in a fast-paced environment and switch between tasks efficiently throughout the day.

Learning Mindset:

Hands-on learner with a proactive approach, willing to ask questions and gain knowledge to enhance expertise.

Industry Experience:

Experience in a manufacturing environment or dispatch operations is a plus.

Technical Proficiency:

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and QuickBooks.

Communication Skills:

Excellent written and verbal communication skills. Bilingual in English/Spanish is a plus.

Detail-Oriented:

Strong attention to detail and problem-solving skills.

Calendar Management:

Experience in managing calendars and scheduling is preferred.

Work Environment:

Office setting with a casual dress code. Warehouse and outdoor settings as required.

Compensation:

We offer competitive compensation based on experience. This is a full-time position with regular office hours. If you have the required experience and skills for this position, please submit your resume along with a cover letter detailing your qualifications to [email/contact information]. We look forward to reviewing your application!

Job Type:

Full-time Pay:

$15.00 - $20.00 per hour

Work Location:

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