Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Title:

Service Delivery Support Associate Location:

San Antonio, TX Payrate:

$22.50 an hour Work schedule: Monday-Friday (8:00am-5:00pm) We are seeking a detail-oriented and proactive Service Delivery Support Associate to support the Service Delivery Manager in ensuring smooth client interactions, accurate contractual reporting, and timely billing processes. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional internal and external services.

Key Responsibilities:

Client Support & Communication Serve as a point of contact for client inquiries/escalations, ensuring timely and professional responses. Track and escalate client concerns to the Service Delivery Manager as needed. Maintain client communication logs and follow-up with call center operations when needed for agent coaching/corrective action. Under direction and supervision, provide regular communication and updates to state customers using the Everbridge tool. Follow up with internal teams to receive timely incident reports for distribution to State clients according to contractual service level agreements. Contractual Reporting Assist in preparing contractual reports in accordance with client requirements and timelines. Maintain organized records of service delivery metrics and performance indicators. Coordinate with internal teams to gather data for reporting purposes. Billing & Financial Administration Support the preparation and review of client invoices based on contractual terms. Reconcile billing discrepancies and coordinate with service delivery manager for resolution. Maintain documentation for billing.

Qualifications:

High school diploma or equivalent required. Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Excellent written and verbal communication skills. Ability to manage multiple priorities and meet deadlines.

Preferred Attributes:

Customer-focused mindset with a high level of professionalism. Strong attention to detail and organizational skills. Ability to work independently and collaboratively across teams. Comfortable handling confidential and sensitive information. Qualifications Must be at least 18 years of age Must have a high school diploma All internal must be in their current roles for 6 months or more Must successfully pass a background check Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $22.50 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants:

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.