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Kahlig Auto Group

North Park Lexus of Rio Grande Valley - Service Manager

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$74,701 / year median in Texas

+4% projected growth

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Job Description

North Park Lexus of Rio Grande Valley - Service Manager Kahlig Auto Group - 2.5 San Juan, TX Job Details From $10,000 a month 4 days ago Benefits Wellness program Paid holidays Health insurance Dental insurance 401(k) Qualifications Automobile maintenance requirements Team leadership Operations coordination planning Performance feedback (performance evaluation method) Mid-level Auto service management Sales performance monitoring (sales process improvement strategies) Facility maintenance management Overseeing compliance functions Financial records management Team training Client management Implementation of OSHA safety standards Recruiting Trade school Production monitoring Interviewing Warranty issues management Physical safety enforcement Financial management Sales leadership Associate's degree Leadership Production records 2 years General management Operations planning Payroll record maintenance Sales data tracking Full Job Description Service Manager - Franchise Automotive Dealership If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities Conduct daily one-on-one client status meetings with each ASM to identify potential service issues Monitor automotive repair/maintenance to prevent operational delays Work with service director to set departmental objectives Recruit, interview and train service staff Maintain daily sales and production records as prescribed by upper management Review and evaluate service sales performance Staff technical teams relative to production requirements Remain current on new products and changes to existing products Maintain department finances within parameters established by upper management Assure proper repair-order flow/maximize productivity Monitor/control all warranty activity to ensure compliance with policies and procedures Adhere to dealership policy on client vehicle care and operation Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager Enforce OSHA requirements, procedures and regulations Conduct performance evaluations Participate in operational planning Maintain the facility and equipment Conduct weekly department meetings/attend weekly manager meetings Education and/or Experience Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience. Compensation Compensation is based on experience and commensurate with Fortune 500 companies. Benefits Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer. About Kahlig Auto Group is an industry leading automotive retailer comprised of 15 auto dealerships (and counting) in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.