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HomeGoods
HomeGoods Now Hiring - New Store Opening
Career Insights for Retail Customer Service Manager
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,838 / year median in Texas
+21% projected growth
Job Description
Hiring Immediately!
Interview Location:
Hampton Inn & Suites by Hilton 4601 Cowhorn Creek Rd Texarkana, TX 75503Hiring Event End Day & Time:
8/3/2026- 8/22/2026 9:00 AM
- 7:00 PM Mon-Fri 8:00 AM
- 5:00 PM Sat Retail Merchandise Coordinators Responsible for establishing and executing Merchandising plans and priorities Trains store Associates on proper merchandising procedures and markdowns Leads by example, providing prompt and courteous customer service Ensures fresh flow of merchandise from backroom to sales floor Retail Backroom Coordinators (Stockroom) Process merchandise for the backroom of a store Trains store Associates on processing procedure Ensures backroom area is organized and ready to receive and flow goods Orchestrates receipt of backroom truck and coordinates processing of the merchandise Customer Experience Coordinators (Customer Service) Ensures front-line Associates provide prompt, courteous, and knowledgeable service to all customers Responsible for operational controls at the front-end, layaway, and jewelry Resolves customer service issues appropriately and competently Responsible for training and developing store Associates on customer service standards, register procedures, and proper front-line procedures and controls Retail Merchandise Associates (Sales Associates) Responsible for assisting in the daily operations of the Store Assigned to work in various areas of the Store, including merchandise presentation, processing, markdowns, cashier, customer service, dressing room and layaway (if applicable) Greets, interacts with and thanks customers on a regular basis