Account Manager

Account Manager Draper, UT Job Details Full-time From $65,000 a year 1 day ago Benefits Health insurance Qualifications Project team coordination Record keeping Managing customer accounts Customer relationship building Client onboarding Supplier management Inventory management Process improvement Warehouse management system Mid-level Customer inquiry handling Attention to detail Cross-functional collaboration Account management Escalation handling Communication skills Cross-functional communication Supply chain collaboration Order fulfillment Full Job Description Account Manager About the Role SMPL Manufacturing is a rapidly growing company looking for a motivated and detail-oriented Account Manager to join our team. In this role, you'll serve as the primary point of contact for our clients, ensuring their experience with SMPL is seamless from first order to final delivery. You'll work cross-functionally with our production, fulfillment, and operations teams to keep projects on track and clients informed every step of the way. As we scale, this role is critical to maintaining the high-touch client experience we're known for. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in keeping things organized and moving, we'd love to hear from you. This is a great opportunity to grow with a company that values ownership, communication, and getting things done. Key Responsibilities Account Management Serve as the primary point of contact for assigned client accounts Manage day-to-day communication with clients regarding orders, timelines, and project updates Coordinate internally with production, quality, warehouse, and fulfillment teams to ensure projects move forward smoothly Track open orders, forecasts, and upcoming production needs Help clients navigate production timelines, packaging decisions, and operational questions Maintain strong relationships with clients and ensure a high level of service Proactively follow up with internal and external partners to keep projects moving forward Fulfillment & Order Coordination Assist with fulfillment onboarding calls for new clients, walking them through SMPL's fulfillment process, systems, pricing, and requirements Serve as the primary point of contact for client questions related to fulfillment, shipping, order flow, and logistics Help clients understand SMPL's fulfillment capabilities, timelines, and best practices Respond to client questions regarding orders, shipments, inventory, and fulfillment processes in a timely manner Utilize ShipHero and other internal systems to manage order flow, monitor inventory, and address client needs and requests Coordinate internally with the fulfillment team to resolve fulfillment-related questions or issues Escalate fulfillment or logistics concerns to the appropriate internal teams when necessary Internal Coordination Translate client needs into clear internal action items for production, fulfillment, and operations teams Coordinate with vendors and suppliers on timelines, sample requests, and order follow-ups on behalf of clients Ensure project details, specifications, and timelines are clearly documented Maintain organized records of client communications and project updates Support process improvements that enhance account communication and order flow Qualifications Strong organizational and project management skills Excellent written and verbal communication Ability to manage multiple accounts and projects simultaneously Comfortable working cross-functionally with operations, production, and warehouse teams Experience with fulfillment or warehouse management systems; familiarity with ShipHero is a plus Strong attention to detail and follow-through Problem-solving mindset with a proactive approach What Success Looks Like in This Role Clients feel informed, supported, and confident working with smpl Orders and fulfillment run smoothly with minimal issues Internal teams receive clear and timely communication Client relationships grow stronger over time

Pay:

From $65,000.00 per year

Benefits:

Health insurance

Work Location:

In person