EDI & SPS

Commerce Management Manage all Electronic Data Interchange (EDI) transactions through SPS Commerce. Serve as the primary contact for EDI-related communication with customers, vendors, and third- party providers. Monitor EDI transaction activity to ensure compliance with customer requirements. Troubleshoot and resolve EDI transaction failures, data discrepancies, and communication issues in collaboration with IT and Operations. Generate and validate Advance Ship Notices (ASNs), UCC-128 labels, packing lists, Operational Coordination Partner with Sales, Production, Supply Chain, Finance, and Logistics teams to ensure seamless execution of customer requirements. Assist with production forecasting and inventory planning to support customer demand. Coordinate new product introductions, customer launches, and special projects as needed. Compliance & Quality Ensure customer orders meet all quality standards, customer specifications, and regulatory requirements. Maintain accurate customer records and operational documentation. Ensure compliance with internal policies, customer requirements, and EDI standards. Support quality investigations and corrective actions related to customer orders when necessary. Reporting & Continuous Improvement Monitor key performance indicators (KPIs) related to customer service, order fulfillment, and EDI performance. Analyze order trends and operational data to identify opportunities for process improvement. Prepare reports and provide operational insights to support business decisions. Participate in continuous improvement initiatives that improve customer satisfaction, e]iciency, and operational performance. Qualifications Education Bachelor's degree in Business Administration, or a related field preferred. Experience Two or more years of experience in Customer Success, Account Coordination, Customer Service, Supply Chain, Order Management, or Operations within a manufacturing or distribution environment. Experience working with EDI transactions and SPS Commerce strongly preferred. Experience supporting customer accounts within an ERP environment preferred. Knowledge, Skills & Abilities Strong understanding of customer order management and fulfillment processes. Working knowledge of Electronic Data Interchange (EDI), SPS Commerce, and customer compliance requirements. Experience with ERP systems such as Fishbowl, NetSuite, SAP, or similar platforms. Excellent organizational skills with exceptional attention to detail. Strong analytical and problem-solving abilities with a continuous improvement mindset. Outstanding written and verbal communication skills. Ability to e]ectively prioritize multiple tasks in a fast-paced environment. Proficiency in Microsoft Excel and Microsoft O]ice applications. Ability to build collaborative relationships across all levels of the organization. Customer-focused with a commitment to delivering exceptional service. Crazy Candy is committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Pay:

$72,000.00 - $80,000.00 per year

Benefits:

Paid time off

Work Location:

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