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If you are a proactive problem solver who thrives in a dynamic environment and excels at building strong client relationships, this role is for you.
Please note: Direct phone communication accounts for approximately 75% of the daily workflow.
Key ResponsibilitiesResearch and respond to direct client inquiries and correspondence promptly.
Investigate and resolve utility starting delays, disconnects, and client requests.
Coordinate communication between clients, internal team members, utility providers, and property residents.
Place and receive calls with Utility Coordinators to streamline account setup and troubleshooting.
Document utility disconnects and stopping requests, providing clear, high-level summary reports along with action plan resolutions.
Adapt to evolving project priorities and additional duties as assigned.
CU
Conservice Utility Management & Billing
Utility Setup Client Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Based on Utah data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$62,284 / year median in Utah
+2% projected growth
Job Description
Pay:
$17.35/hour + performance based tier payLocation:
Hybrid (In office Tuesday, Wednesday, Thursday)Hours:
Full Time, Monday-Friday 8:00 AM - 5:00 PM Mountain TimeOverviewJoin a collaborative, high-performing team dedicated to delivering top-tier service! As a Utility Setup Client Coordinator, you will serve as the primary link between clients, internal teams, and utility providers to ensure seamless processes for starting and stopping utilities.If you are a proactive problem solver who thrives in a dynamic environment and excels at building strong client relationships, this role is for you.
Please note: Direct phone communication accounts for approximately 75% of the daily workflow.
Key ResponsibilitiesResearch and respond to direct client inquiries and correspondence promptly.
Investigate and resolve utility starting delays, disconnects, and client requests.
Coordinate communication between clients, internal team members, utility providers, and property residents.
Place and receive calls with Utility Coordinators to streamline account setup and troubleshooting.
Document utility disconnects and stopping requests, providing clear, high-level summary reports along with action plan resolutions.
Adapt to evolving project priorities and additional duties as assigned.