Customer Service Specialist (Order Manager)

Customer Service Specialist (Order Manager) Biotron Laboratories, Inc Ogden, UT Job Details Full-time From $23 an hour 1 day ago Benefits Health savings account 401(k) 3% Match Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Referral program Qualifications Teamwork Administrative experience High school diploma or GED Data entry Clerical experience Full Job Description Position Summary The Customer Service Representative (CSR) is responsible for executing day-to-day customer service operations within a distribution and manufacturing environment. This role manages customer orders, order processing, and shipment coordination while ensuring accurate and timely communication throughout the order lifecycle. The CSR partners closely with Sales, Purchasing, Logistics, Warehouse, Production, and Finance to support order fulfillment and customer satisfaction. This position reports to the Customer Service Supervisor and escalates complex issues as needed. Key Responsibilities Order Management & Customer Support Accurately enter, validate, and process sales orders in ERP system (e.g., Sage) Review purchase orders for pricing, quantities, delivery dates, and terms Send order confirmations within a 24-hour target timeframe Maintain and update open order reports to reflect real-time status Communicate order status, delays, and changes proactively to customers in a timely manner Ensure alignment between customer requirements, inventory availability, and production schedules Resolve routine order discrepancies and customer inquiries Escalate complex issues, exceptions, or service concerns to the Team Lead Cross-Functional Collaboration Support Sales with order updates and customer communication Work collaboratively with Purchasing, Logistics, and Finance Ensure accurate information flow across departments to meet customer expectations Administrative Support Maintain accurate customer records, order files, and documentation Support reporting and data entry related to customer service activities Assist with sending age reports and collections follow-ups as needed Answer and direct incoming calls professionally; provide backup reception support Perform general clerical and office support tasks as required Qualifications Education & Experience High School Diploma required; Associate or Bachelor's degree preferred 3+ years of experience in customer service and order management Experience in a manufacturing, distribution, or supply chain environment preferred Skills & Competencies Strong communication skills (verbal and written) High attention to detail and accuracy Strong organizational and time management skills Ability to manage multiple priorities and meet deadlines Customer-focused mindset with problem-solving ability Ability to work independently and within a team environment Technical Skills Proficiency in Microsoft Office (Excel, Word, Outlook) Experience with ERP systems (e.g., Sage or similar) Ability to learn new systems and processes quickly

Pay:

From $23.00 per hour

Benefits:

401(k) 401(k) 3% Match Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Location:

In person