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Plant Specialist & Customer Service Coordinator
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DAVRON LLC
Alexandria, VA (In Person)
$46,500 Salary, Full-Time
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Job Description
A well-established landscape company in Alexandria, VA is seeking a Plant Specialist & Customer Service Coordinator to join its fully on-site team. This is a unique opportunity for a plant-savvy customer service professional to combine horticultural knowledge, vendor coordination, administrative support, and landscape operations while receiving hands-on training from the current employee transitioning toward retirement. Qualifications and responsibilities for this Plant Specialist & Customer Service Coordinator position include: Approximately 2-3 years of customer service experience, preferably in a garden center, nursery, greenhouse, landscape company, or horticultural environment. Serve as the primary point of contact for customers by answering calls, greeting clients, qualifying leads, scheduling consultations, and managing department communications. Purchase plants, materials, and supplies while coordinating with wholesale plant brokers, vendors, and suppliers. Maintain customer records, project information, material pricing, and job tracking details in Manage360. Support landscape operations by preparing job packets, creating lead folders, maintaining production schedules, and tracking punch-list items. Coordinate plant availability, deliveries, substitutions, purchase orders, contracts, invoices, and project closeout communications. Assist with administrative support including company events, uniforms, inspections, compliance tracking, department records, and meetings. Valid Driver's License, strong computer proficiency, excellent communication skills, and ability to multitask in a fully on-site role required.