Find & Apply For Customer Service Manager Jobs in Alexandria, Virginia

Lead the day-to-day customer service team supporting domestic freight shipments. Coordinate shipment quotes, planning and tracking; communicate with customers and operations about delays and issues; monitor team performance; prepare shipment reports; and manage office functions, expenses and vendor invoices. Responsibilities Assist customers with quoting, planning and tracking shipments by phone and email. Enter waybills and quotes accurately into SAP TM. Coordinate with domestic and international operations and promptly communicate shipment issues and delays to customers. Manage the shared email inbox and follow customer issues through to resolution. Lead the customer service team day to day, monitor performance and contribute solutions in team meetings. Prepare shipment activity and on-time performance reports and manage office supplies, maintenance requests, expense reports and vendor invoices. Required Skills Freight forwarding Shipment quoting Shipment planning Shipment tracking Waybill entry SAP TMMicrosoft Word Microsoft Outlook Microsoft Excel Customer and shipment reporting