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Virginia Filters & Supply

Customer Relations and Office Coordinator

Pay: $40,000–$50,000/yr

Posted: 6 weeks ago

Location: Ashland, VA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/29/2026

Career Insights for Customer Service Supervisor

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$54,768 / year median in Virginia

-1% projected decline

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Job Description

JOB TITLE

Customer Relations & Office Coordinator (Full-time, Office based position) We are a small, agile company with a loyal customer base and a growing book business. We're looking for an engaging, customer‑focused professional who enjoys variety and is comfortable wearing many hats. This role blends customer service, office administration, and warehouse coordination . If you're energetic, detail‑oriented, analytically minded, and love helping customers, vendors, and colleagues succeed, you'll be a great fit.

WHAT YOU'LL DO

Customer Service & Office Administration Answer customer calls and emails with a friendly, service‑first mindset Create estimates and orders in QuickBooks Online Email invoice to customer once order has been fulfilled Run basic QuickBooks AR reporting and follow up with Customers as needed Coordinate with Operations / Office Manager on other office or customer projects Vendor Relations Communicate with manufacturers and logistics partners Create and manage purchase orders in QuickBooks Online Ensure proper documentation linking POs to customer invoices to shipments received Warehouse Coordination Ensure warehouse has all pack slips printed for daily work Scan Proof of Deliveries (PODs) and paperwork from received deliveries Prepare and send End of Day report to team

WHAT YOU BRING

Excellent written and verbal communication Strong attention to detail and follow‑through / reliability Customer‑first mindset Experience with QuickBooks Online , Excel , and Word A punctual self‑starter who thrives in a flexible, fast paced environment

OTHER DETAILS

Exempt, Full-time, office based position where our hours of operation are 7:30 AM - 4:30 PM Monday through Friday Comprehensive benefits package including medical, dental, and vision insurance, paid holidays and vacation, and 401k with employer matching Competitive salary of $40k to $50k based on experience

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

QuickBooks:

1 year (Required)

Microsoft Excel:

1 year (Required) Customer service: 1 year (Preferred)

Office Administration:

2 years (Preferred)

Work Location:

In person