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C2
Century 21 Realty @ Home
Client Experience & Office Coordinator
Career Insights for Customer Experience Manager
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Based on Virginia data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$65,474 / year median in Virginia
+11% projected growth
Job Description
Job Description Our clients and agents are at the heart of everything we do. We're looking for someone who creates exceptional first impressions and enjoys building relationships with people. The Client Experience & Office Coordinator ensures every visitor, client, and agent feels welcomed, valued, and supported while helping maintain an organized and professional office environment. Responsibilities Greet clients and visitors with professionalism and warmth Answer phones and direct inquiries Provide administrative support to agents Coordinate client communications and follow-up Assist with scheduling appointments and meetings Help organize office events and client appreciation activities Maintain a clean, welcoming office environment Assist with transaction support and paperwork as needed Deliver exceptional customer service in every interaction Qualifications Outstanding customer service skills Friendly, professional, and positive attitude Excellent communication skills Strong organizational abilities Ability to multitask in a fast-paced environment Hospitality, banking, education, healthcare, or customer service experience is a plus Real estate experience is helpful but not required