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Job Description
About B&F Ceramics Design Showroom, Inc. B&F Ceramics Design Showroom, Inc. has been a trusted tile and stone distributor in Fredericksburg, VA, for years. We pride ourselves on our high-quality products, excellent service, and strong client relationships. Joining our team means joining a company that values integrity, teamwork, and your success. Why Work with Us At B&F Ceramics, we believe in creating a collaborative, supportive work environment where your contributions make a direct impact. Our Customer Service Coordinators are the central point of contact for our business customers. They ensure orders are processed accurately, deliveries stay on schedule, and customers receive timely, professional support throughout the order process. This is a fast-paced, detail-oriented office position supporting B2B customers. If you enjoy solving problems, being organized, and working with a collaborative team, we'd love to hear from you.
What You'll Do:
Serve as the primary point of contact for assigned customer accounts. Process orders accurately and efficiently. Answer customer questions by phone and email. Coordinate with warehouse, purchasing, delivery, and sales teams to ensure orders are fulfilled on time. Track orders and communicate updates proactively. Resolve order discrepancies and customer concerns with professionalism. Maintain accurate customer and order records. Build strong relationships through dependable responsive service. We're Looking for
Someone Who:
Enjoys helping customers and solving problems. Thrives in a fast-paced environment with multiple priorities. Has excellent communication, organizational skills, and follow through. Pays close attention to detail. Works well independently and as part of a team. Brings a positive attitude and strong work ethic every day.
Preferred Qualifications:
2+ years of customer service experience in a B2B, wholesale, distribution, manufacturing, or construction related environment. Experience with order processing or inside sales support. Microsoft Office and SharePoint proficiency.
Schedule & Pay:
Hours:
Monday - Friday, 8:30 AM to 5:00
PM Pay Range:
$20.00 - $21.00 per hour
Job Type:
Full-Time, non-exempt
Environment:
In person, office-based, collaborative, professional setting
Equal Employment Opportunity Policy:
B&F Ceramics Design Showroom Inc. offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. We actively promote diversity and inclusion within our workforce. At B&F we promote a drug-free workplace. We invite applicants to voluntarily self-identify their gender, race, and veteran status. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.
Pay:
$20.00 - $21.00 per hour
Benefits:
401(k) 401(k) matching Employee discount Health insurance Life insurance Paid time off Application Question(s): Do you have experience with order processing or inside sales support?
