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Leesburg Animal Park

Admissions Manager

Career Insights for Retail Customer Service Manager

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$55,647 / year median in Virginia

+19% projected growth

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Job Description

The Leesburg Animal Park is seeking an enthusiastic and customer-focused Admissions Manager to join our team! This position is ideal for someone who is friendly, outgoing, and enjoys working with children, families, and animals in a fun environment.
Responsibilities include:
Assisting the Indoor Operations Manager with daily operations. Greeting and assisting guests with a welcoming, positive attitude. Operating cash registers and answering and directing calls. Assist in managing gift shop inventory and restocking merchandise. Booking birthday parties and field trip bookings & communicating with customers. Ensuring cleanliness and organization in admissions areas. Supporting team members and maintaining excellent customer service standards.
Requirements:
Minimum 1 year of management experience in a customer service or retail environment. Strong leadership, communication, and interpersonal skills. Ability to multitask and stay organized in a busy setting. Willingness to assist with general cleaning (sweeping, vacuuming, bathrooms, etc.). Comfortable working around children, families, and animals. Availability on weekends (shifts typically 9am-6pm; hours may vary). If you're a team player who enjoys creating memorable guest experiences, we'd love to hear from you! Please email resume and references, no phone calls please.
Job Type:
Full-time Pay:
$18.00 - $22.00 per hour Application Question(s): Are you able to work weekends?
Experience:
Management:
1 year (Required) Ability to
Commute:
Leesburg, VA 20175 (Required) Ability to
Relocate:
Leesburg, VA 20175: Relocate before starting work (Preferred)
Work Location:
In person