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Customer Experience Manager - Retail

Job

The Spice & Tea Exchange.

Lexington, VA (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/18/2026

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Job Description

Benefits:
Paid Time Off - Vacation/Sick/Holiday Shift Tea & Product Samples Downtown Employee Parking Pass Branded Apparel Caring Local Owners Bonus based on performance Employee discounts Opportunity for advancement Training & development Join Our Leadership Team at The Spice & Tea Exchange at: The Spice & Tea Exchange of Lexington Do you have a passion for flavors, aromas, and leading a team to create unforgettable customer experiences? If you're a foodie (or a tea-ie) at heart, love helping others, and have leadership experience in retail, we want YOU to be our next Customer Experience Manager! Step into our store and surround yourself with the irresistible scents of spices, teas, and gourmet blends from around the world. As the Customer Experience Manager, you'll play a key role in guiding our team, delighting our guests, and ensuring smooth store operations.
What You'll Do:
Lead by example, providing exceptional guest service and fostering a warm, inviting store atmosphere. Guide and motivate the team to meet sales goals and deliver outstanding experiences. Become an expert in our unique spice blends and teas to confidently share product knowledge and inspire guests. Lead efforts to merchandise our products, creating a beautifully presented and organized store. Collaborate with the marketing team to create engaging promotions and events. Oversee daily store operations, including opening/closing procedures and point-of-sale functions. Cross-train to assist in blending and packaging our small-batch gourmet products and assist in inventory maintenance. Operate and promote our to-go tea bar and train other staff to do the same. Collaborate with owners and Production Manager to deliver on sales goals.
What We're Looking For:
Experience in a retail, restaurant or customer-focused environment. Leadership experience preferred. A passion for food, flavor, and creating memorable experiences. Strong communication and problem-solving skills. A positive, team-oriented attitude with a hands-on approach. Tech-savvy and comfortable using point-of-sale and operating systems. Flexibility to work weekends and holidays as needed. Ready to take the next step in your retail career? Apply today and become part of The Spice & Tea Exchange family!