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NRVCS
Direct Service Professional (Full-Time/Overnight) - Intensive - New Horizons
Career Insights for Customer Service Supervisor
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Based on Virginia data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,768 / year median in Virginia
-1% projected decline
Job Description
Do you enjoy helping people and wanting to make a difference? New River Valley Community Services' New Horizons is seeking a considerate, hard-working Direct Service Professional to provide mental health support to adults experiencing crisis. This role would fulfill a full-time overnight schedule that would work as part of the New Horizons Team which consists of direct service professionals, clinicians, and on-site nurses. The Direct Service Professional would assist with client needs, provide phone support, complete/process client admission paperwork, manage client documentation, preparing client meals and maintaining cleanliness within the facility as needed.