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M
Microsoft
Senior Customer Experience Program Manager - CTJ - Poly
Career Insights for Customer Experience Manager
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Based on Virginia data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$65,474 / year median in Virginia
+11% projected growth
Job Description
Partner with, and learn from, peers to identify opportunities for process improvement on cross-team process and requirements capture from RFP response through datacenter operations. Apply technical and competitive ecosystem knowledge to coordinate and help respond to customer RFP requests. Deliver projects with a focus on key performance indicators and business goals/impact, promoting clarity and motivation to the project team to execute on time, under budget, and in compliance, while driving high first-pass-quality with zero rework. Deliver on ambiguous projects with multiple stakeholders, unclear requirements and incomplete data. Embody our culture and values Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development These requirements include, but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.