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Microsoft

Senior Customer Experience Program Manager - CTJ - Poly

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What they do

A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.

$65,474 / year median in Virginia

+11% projected growth

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Job Description

Partner with, and learn from, peers to identify opportunities for process improvement on cross-team process and requirements capture from RFP response through datacenter operations. Apply technical and competitive ecosystem knowledge to coordinate and help respond to customer RFP requests. Deliver projects with a focus on key performance indicators and business goals/impact, promoting clarity and motivation to the project team to execute on time, under budget, and in compliance, while driving high first-pass-quality with zero rework. Deliver on ambiguous projects with multiple stakeholders, unclear requirements and incomplete data. Embody our culture and values Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development These requirements include, but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
Clearance Verification:
This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Experience driving execution with multi-disciplinary engineering groups Mix of technical and program management skills and experience Strong interpersonal, communication and presentation skills Familiarity with US Government compliance and building standards Self-motivated and confident working with senior level partners Comfortable working in a matrixed organization Strong collaborative program and project management skills Track record of coaching teams and mentoring others in planning, organizing and coordinating their work Technical program management experience managing scope, schedule, people, risk and communications Understanding of business and financial objectives and plans accordingly Ability to work in a flexible, fast-paced environment Exceptional problem identification and problem resolution skills Understanding of government contracts and processes