Customer Experience Manager Derek Wiley Agency, Inc. Salem, VA Job Details Full-time $40,000 - $50,000 a year 1 day ago Benefits Paid time off Opportunities for advancement Retirement plan Qualifications Customer records maintenance Customer communication Customer relationship building Property & Casualty License Administrative experience Managing clients in a customer support role Property casualty insurance Customer service problem-solving Office record organization Full Job Description Job Overview At the Derek Wiley Agency we believe that the insurance business is fundamentally a people business. We aren't just looking for someone to fill a seat; we are looking for a Customer Experience Manager who finds joy in making someone's day a little easier. When you join our office, you become the face and voice of our agency, playing a vital role in how our neighbors feel about their protection and their future. We cultivate an environment where your voice matters and your hard work is noticed every single day. We pride ourselves on being a welcoming space where we prioritize relationships, integrity, and collaboration above all else. If you are the type of person who takes pride in solving problems, enjoys building long-term relationships, and wants to work in a supportive, positive atmosphere where your contributions truly shape our agency's success, we would be honored to meet you and learn about your journey.

Salary Range:

$40,000.00 - $50,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Requirements Professional experience in a customer-facing or client management role. Strong comfort level with administrative tasks and digital record keeping. Genuine ability to communicate clearly and patiently with people from all walks of life. A steady hand and a calm demeanor when navigating complex problems. Experience with agency management systems or similar CRM platforms. Must hold or be willing to obtain a Property and Casualty Insurance License. Residency within a commutable distance to our offices in Salem and Daleville Virginia. Responsibilities Oversee the daily client experience to ensure every interaction reflects our commitment to care and quality. Act as the primary point of contact for our policyholders, helping them resolve questions or concerns with confidence. Process policy changes, billing updates, and coverage reviews accurately and efficiently. Maintain organized records and keep our internal systems updated to ensure everyone on the team is on the same page. Proactively reach out to clients to ensure they feel supported and well-informed throughout the year. Collaborate with the broader team to identify ways we can improve our service standards and streamline our office workflow. About Us Our agency strives to offer choice to our clients by offering a variety of different coverage options and policies. Most agencies can only provide a quote with one carrier for one particular type of policy. We don't believe insurance should be a one size fits all product. Therefore, our agency represents multiple national and regional insurance carriers to meet your personal and commercial insurance needs while giving you options in regard to coverage and price.