A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
WellRive - Now Hiring! Looking for something fulfilling while making a difference in people's lives?
ABOUT OUR COMPANY
WellRive is a sector of Corporate Relocation International (CRI), we help to alleviate the stress and work associated with moving. We understand the moving process can be incredibly overwhelming and emotional. We offer complete move and transition planning services, taking care of all details to create a seamless process, providing clients with peace of mind. Additionally, we help with staging client's homes and Retirement community apartments. Our team works with a range of clients, and to accomplish our timelines we need a team leader to help us with managing and delivering the packing material. This position also includes occasionally assisting with staging, packing, and unpacking. Our Core Values
PASSION FOR SERVICE
Our clients are the center of everything we do and every decision we make, without compromise.
COMMITMENT TO INTEGRITY
We earn our business by being the best at what we do, acting honestly and keeping our promises.
RESPONSIBILITY TO EACH OTHER
We depend on each other, embrace our diverse communities and act with respect, professionalism, and kindness. THE JOB We are a casual yet 'take care of business' group of people. A flexible, caring company that believes in a work/life balance. We empower our teams by providing resources and tools for success. Are you project/task oriented? Do you like to create a plan, execute, and get satisfaction seeing it through? Are you good with people? Is flexibility as to when/where you work appealing? Do you enjoy being physically active?
JOB TITLE
Move Manager
COMPANY OVERVIEW
WellRive is a nationally recognized pioneer in the Senior Relocation Industry. WellRive has been serving primarily older adults who are seeking assistance with their transition. The downsizing and moving process can be overwhelming to both client and family; We reduce client stress by managing all logistical aspects of transition including floor planning, sorting, and downsizing, packing, mover arrangements, and complete unpacking and resettling the day of the move at the new residence (beds made, pictures hung, everything put away, etc.). We strive for outstanding customer satisfaction and employee satisfaction is paramount as well.
GENERAL JOB SUMMARY
Move Managers (MM) are like "wedding planners of a move," coordinating all details of the transition while working side-by-side with team members. They provide leadership and end-to-end accountability for managing clients' move. MMs collaborate directly with the client, and with the support of the management team, they strive to create a seamless and stress-free experience for our clients.
QUALIFICATIONS
Compassionate and client-centered approach Ability to complete physical work on a regular basis and carry out occasional long days with the goal of completing a job (no heavy lifting). Excellent customer service and client relations skills. Strong organizational and time management skills. Excel at multi-tasking. Strong critical thinking skills Effective communication and follow-up, both verbal and written.
DUTIES AND RESPONSIBILITIES
Coordination of all aspects of the client's move. Timely response to client's initial request. Travel to and from clients' residences and all subsequent appointments related to the client's move. Measure, assess and layout floorplans for the new living environment. Willing to pack & unpack clients' possessions safely & efficiently according to our tradecraft (hang pictures, make beds, stock cabinets) Direct/assist loading, unloading & disposal of materials Gain strong knowledge of community resources to provide clients with solutions to accommodate their unique needs (e.g., estate sale planners, charitable donation sites, disposal companies, etc.). Lead, supervise and guide team members throughout the move. Basic knowledge of computers, portal navigation and data entry skills. Delegate necessary tasks to ensure the efficiency of team members. Strive for excellent client experiences on every job. Problem-solve on the spot (e.g., movers are late, client health concerns arise while job is in progress, etc.). Schedule all necessary services to successfully complete client moves. Supervise multiple people and services (movers, disposal companies) simultaneously. Timely completion of all required paperwork and documentation to client and office. Clear and concise communication with the client, family, community, team members, vendors, and other involved parties. Upon completion of the job, follow up with the client to ensure client satisfaction with the services performed.
TRAINING
WellRive coordinates orientation and extensive field training for the MM to be successful in the role.
DETAILS & COMPENSATION
Move Managers' hours are part-time and will vary daily/weekly Valid driver's license (required)
