Customer Serivce

Victory Van has been an industry leader in the moving, relocation and storage business for 80 years. We are seeking Customer Service / Move Coordinators to work in our dynamic, fast-paced environment this position is responsible for ensuring excellent consumer experience. This position under the supervision of the Customer Service Manager, as a liaison between the Sales Rep, Customer Service and Operations to ensure all aspects of the move are properly arranged and within our operational, contractual and industry guidelines.

Essential Duties/Key Responsibilities:

Maintain communication throughout the move process with sales, coordinators, driver and operations Obtain and maintain all necessary information and paperwork to ensure an efficient and timely relocation for the customer Alert and update appropriate parties to any changes, modifications to schedule, etc. Ensures file content is complete and accurate Communicates directly with the sales and coordinator teams to schedule and confirm appointment times, delivery, and start times for all assigned jobs within the system Serves as the backup for customer facing coordinators as needed. Responsible for the data integrity in the system regarding domestic residential COD moves.

Who you are:

You always strive for better, in your work and for your future. You build trust, good working relationships and communicate effectively with your colleagues and across functions. An effective communicator who understands the importance of this Role. Willing to learn new skills and ability to adjust to changes quickly You will represent Victory Van Corporation in the most professional and proficient manner.

Minimum Qualifications/Requirements:

Experience providing outstanding customer service, fostering trust, and growing customer satisfaction Excellent phone presence and etiquette and have multi-tasking skills. Proficient using MS Windows-based software applications to include Outlook. Must be organized detail-oriented, and able to provide support to other team members, and interact with customers as needed. Ability to work in a fast pace and multi-tasked environment. Enthusiastic with high energy throughout the workday Professional appearance Experience in the moving industry is a plus but not required- we will train the right person! Must be able to pass a pre-employment criminal background screen and drug screening

Education:

Bachelors degree and 1-2 years industry experience preferred; Associate degree with at least 2+ years of customer service experience. High School graduate or equivalent with 3+ years of industry experience will be considered.

Job Type:

Full-time Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Education:

Bachelor's (Preferred)

Experience:

Customer service: 2 years (Required) Moving /

Relocation:

1 year (Required) Ability to

Relocate:

Sterling, VA 20166: Relocate before starting work (Required)

Work Location:

In person