Coord Project II

Coord Project II at Shentel Coord Project II at Shentel in Winchester, Virginia Posted in 7 days ago.

Type:

Full-Time Job Description:

Job Summary Responsible for supporting the commercial sales team with various operational responsibilities to include post-sale order management, customer billing, USAC billing, and quality assurance. The position will require working cross-functionally with Sales, Engineering, Operations, Customer Service, and external stakeholders. The role combines project coordination, and billing system management. Job Responsibilities Manage post-sale order activities to ensure timely and accurate service delivery and billing initiation Work with customers and external organizations to resolve order and billing challenges Coordinate across internal teams (Sales, Engineering, Operations, Customer Service) Works with governmental institutions (USAC) Qualifications Associate's or Bachelor's degree in Business, Information Systems, or related field preferred Minimum 5 years of customer service, operations, or related experience Telecommunications experience preferred Experience with billing systems or CRM tools (Salesforce preferred) Experience managing projects and cross-functional coordination Skills & Competencies Strong analytical and problem-solving skills Advanced Excel and reporting capabilities Proficiency in Microsoft Office (Excel, Word, PowerPoint, Point) Strong communication and interpersonal skills Ability to manage multiple priorities and deadlines Knowledge of Salesforce, CPQ, and business support systems Attention to detail and data accuracy Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status. If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com . When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly. For technical issues with the website, please contact employment@emp.shentel.com . EEO is the Law and Pay Transparency