Summary of Duties Access & Pipeline Management:

Support access-to-care timelines (such as time-to-first appointment and post-discharge follow-ups), monitor referral and intake pipelines for constraints, and propose operational solutions to leadership

Provider Schedule & Template Administration:

Build and maintain multi-site, multi-discipline, and telehealth provider schedules and templates in MyAvatar across individual, group, nursing, psychiatric, and care coordination service lines

Schedule Deviation & Cancellation Resolution:

Manage daily schedule adjustments, fill cancellation openings, place holds, approve overbooks within policy, and resolve schedule errors to prevent disruptions in client care

Panel & Reassignment Tracking:

Maintain client panel assignments and trackers in MyAvatar, execute reassignments based on provider leave or capacity, and flag uneven client loads or risks to the

CCBHC Manager Cross-Team Workflow & Handoff Coordination:

Standardize non-clinical handoff steps among front desk, clinical, and care management teams, trigger outreach workflows, and facilitate daily huddles and weekly access meetings

Data Integrity & Operational Reporting:

Produce routine performance reports—covering access timeliness, referral outcomes, no-show trends, and scheduling quality—while logging operational disruptions and maintaining data accuracy

Compliance & Operational Execution:

Handle protected health information in accordance with HIPAA and 42 CFR Part 2 standards, adhere to designated compliance pathways, and participate in rotating site coverage across four locations Compensation and Benefits WCMHS offers comprehensive health, vision, and dental benefits and a retirement plan with a generous employer match of contributions. Our industry-leading paid time off package includes 12.5 paid holidays that can be used flexibly, and 12 days each of sick and vacation time accrued in the first year of employment. The starting pay range for this position is $30.44-$31.68 per hour.

Summary of Qualifications Education:

High School Diploma/GED required; Associate or Bachelor's degree in healthcare administration, business, public health, or a related field (or equivalent experience) preferred Background in healthcare or behavioral health operations, scheduling, or clinic coordination preferred Proficiency in multi-site/multi-discipline scheduling and standard office software (email, spreadsheets, calendars) Strong operational problem-solving under time pressure, meticulous data quality and attention to detail, and knowledge of privacy rules (HIPAA and 42 CFR Part 2) Clear, assertive communication without direct authority Workplace Conditions Work occurs in office settings. Extended computer use while sitting or standing. Some evening and weekend hours required on a rotation to meet expanded clinical hours. About the Agency For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington, and Williamstown. WCMHS provides education, support, and treatment to individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. 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