Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

GLOBUS Inc

Incident Manager

Pay: Not specified

Posted: 5 days ago

Location: Bellevue, WA (Onsite)

Last Updated: 2 days ago

Hours: Full-Time

Expires: 10/12/2026

Career Insights for Customer Success Manager

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Washington data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Success Manager manages relationships with customers and works to make sure that customers are satisfied with a company's products or services. May provide technical or product support to customers. Establishes practices and policies to encourage good customer service. Manages customer success department staff.

$118,989 / year median in Washington

+7% projected growth

Explore Career

Job Description

Incident Manager GLOBUS Inc Bellevue, WA Job Details Full-time 5 hours ago Qualifications Customer communication Team management Team training Customer relationship management Risk management Stakeholder management Full Job Description Incident Manager -

Job Description Role:

Incident Manager (IM)

Role Type:

Customer-facing Position Summary The Incident Manager is a customer-facing role and trusted account-team member responsible for managing complex reactive support situations, representing the customer during escalations, and driving end-to-end resolution. Key Responsibilities 1. Relationship Management Understand customers and the business impact of reactive support situations. Conduct customer conversations across all management levels, including incident calls and monthly connections. Prioritize critical issues to ensure customer satisfaction. Set and manage customer support expectations. Orchestrate support teams to resolve customer incidents. 2. Proactive Management of Reactive Experience Acknowledge and respond to customer requests promptly. Coordinate stakeholder involvement and track action items. Anticipate risks and escalations based on customer context. Provide proactive case updates regularly. Recommend solutions/actions when necessary based on the case context.

Work Location:

In person