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AppleOne
Service Coordinator
Career Insights for Customer Service Supervisor
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Scorecard
Based on Washington data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$60,332 / year median in Washington
-1% projected decline
Job Description
Service Coordinator AppleOne - 3.8 Bellevue, WA Job Details $60,000 - $70,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Paid sick time Qualifications Customer communication Full Job Description Job Summary A growing company in the Bellevue, WA area is seeking a Service Coordinator to serve as a key connection point between customers, field technicians, vendors, and internal teams. This direct hire opportunity is ideal for an organized, customer-focused professional who enjoys managing schedules, solving problems, and keeping service operations running smoothly. The Service Coordinator will help ensure a seamless customer service experience by coordinating appointments, maintaining work orders, tracking job progress, and supporting field service teams with accurate information and documentation. This role offers the opportunity to be at the center of daily operations in a fast-paced residential and commercial construction service environment. This is a strong fit for someone who values teamwork, dependable communication, and a supportive work environment. The company is growing, offers stability, and provides an opportunity to contribute directly to customer satisfaction, technician productivity, and overall service success. Key Responsibilities Schedule and coordinate service appointments while ensuring technicians have accurate job details, customer information, and required documentation. Communicate with customers regarding scheduling, service updates, follow-ups, warranty requests, and general inquiries. Create, update, and manage work orders while tracking service jobs from initial request through completion. Coordinate daily communication between customers, field technicians, vendors, and internal departments. Prepare and maintain service records, reports, invoices, purchase orders, and project documentation. Monitor open service tickets, follow up on outstanding items, and proactively help resolve scheduling or service-related issues.