Customer Success Manager (Bothell, WA, 98011) | 09/24/26

Job Description Job Description & Skill Requirement:

• . Actions and drives the execution of customer success strategies, ensuring alignment with organizational goals
  
• and the achievement of key performance indicators.
  
• . Advises and guides key accounts through strategic initiatives, offering expert recommendations to optimize their
  
• usage of products and achieve their business objectives.
  
• . Allocates and manages resources effectively across customer success projects, balancing priorities and ensuring
  
• the delivery of high-quality support and solutions.
  
• . Assesses and improves customer engagement and satisfaction metrics, leveraging data-driven insights to identify
  
• opportunities for enhancing customer experiences and outcomes.
  
• . Communicates complex customer feedback and strategic recommendations to senior leadership, ensuring that
  
• customer insights inform business decisions and product development.
  
• . Coordinates the execution of customer success programs, managing timelines and deliverables to ensure
  
• seamless implementation and integration with overall business objectives.
  
• . DeðAnes and monitors customer success metrics and performance standards, conducting regular evaluations to
  
• ensure that targets are met and identifying areas for improvement.
  
• . Engages with high-value clients to foster strong relationships, proactively addressing their needs and ensuring
  
• they receive exceptional service and support.
  
• . Implements advanced customer success processes and technologies to enhance operational efficiency and
  
• effectiveness, driving continuous improvement in service delivery.
  
• . Ensures resolution of escalated customer issues and conð@icts by applying advanced problem-solving techniques
  
• and negotiation skills, ensuring timely and satisfactory resolutions.
  
• . Manages talent across the team, while driving employee selection, performance management, compensation
  
• management, career development, and ensuring effective operational management.

Qualification:

• B.

E / B.Tech "LTTS is an Equal Opportunity Employer and maintains a clear policy against discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. As an inclusive organization, we actively endorse equal opportunities for all candidates with the right mix of talent, skills, and potential. We encourage applications from a diverse pool of candidates and selection for roles will solely be based on individual merit." "L&T Technology Services LTD is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require any accommodations to participate in the recruitment process or to perform the essential functions of the job, please let us know. We will work with you to provide reasonable accommodations in accordance with applicable law." Customer Success Manager1 United States