About us Greenwood Heating Electrical Coordinator As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status, or veteran status.

Job Summary:

Are you a home service expert who wants to further your career for an established and growing company where you can be recognized for your dedication to the craft? Do you want to interact with customers and be part of addressing their inquiries and getting them a solution? If so, Greenwood Heating would love to hear from you! To apply, please send a copy of a current resume and a brief cover letter describing why you applied and your skills that will make you a great addition to our team! Wage /

Hours:

This position is a full time, hourly, and non-exempt position. Our general office hours are 7am-6pm Monday-Friday, with varying shifts for this position. Flexible scheduling available upon agreement between applicant and company. Wage is starting at $25-28 per hour (depending on experience). Bonus program is available for this position, quarterly profit sharing bonus.

Location:

This position will be performed at the Everett or Tukwila location. Training will occur in the Everett location. Job Duties /

Responsibilities:

• Interact with customers, employees, and inspectors utilizing email, chat, and phone calls to provide support and information on electrical jobs.
• Gathers, records, and maintains customer information in our database.
• Engage in client discussions professionally and politely to uncover their needs and works with their team leaders to address issues if beyond their knowledge base.
• Performs other duties as requested by company or Team Leader.

Job Requirements /

Skills:

• Confident and professional communication skills via multi-line phone system which includes active listening.
• Experience with and able to navigate email and third-party data systems (ex. Outlook, Word) with the ability to learn new software.
• Attention to detail as this is position will work closely to ensure inspections are scheduled and any corrections are relayed and communicated to the team.
• Service oriented and ability to interact with all customer service scenarios (positive and negative).

Ability to empathize and work through challenging problem-solving situations.

Education and Experience:

High school diploma or equivalent preferred. Customer service experience required (additional training will be provided). Dispatching in a home service industry preferred, but not required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

About Greenwood Heating Benefits:

• Paid Training
• Paid Time Off (PTO)
• Paid Holidays
• Health Benefits (Medical, Vision, Dental)
• 401-k Contributions
• Advancement Opportunities
• Several Locations Please Attach Cover Letter and Resume, We Look Forward To Meeting With You!

Greenwood Heating provided the following inclusive hiring information: Disability accommodations Inclusive of minority and disadvantaged groups LGBTQ+ friendly workplace Age-inclusive Paid time off

Job Type:

Full-time Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Dispatching:

1 year (Preferred) Experience with Service Titan (Preferred) Shift availability: Day Shift (Required)

Work Location:

In person