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FRONT END/LEAD CLERK
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Washington data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$59,380 / year median in Washington
+20% projected growth
Job Description
FRONT END/LEAD CLERK
at Kroger Co.
FRONT END/LEAD CLERK
at Kroger Co. in Sammamish, Washington Posted in 2 days ago.
Type:
Part-Time $17.38 - $26.15 per hour Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Minimum Willing to work mornings, afternoons, evenings, or nights as the work demands. Willing and available to work weekends and holidays as needed (emphasis on Prime Time) Store retail experience with an emphasis on customer service and front-end operations. Ability to multi task and handle large workloads. Effective written and oral communication skills. Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc. Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control) Past work record must exhibit a high level of integrity and dependability. Desired Thorough experience in customer service and all phases of front-end operations. Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting. Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting. Ensure safe, effective and efficient customer service is provided throughout department. Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements. Provide training, support and follow up on all aspects of Key Retailing. Coach and train customer service manager and front end supervisors. Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner. Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area. Follow through on special assignments and perform any and all duties as assigned. Must be able to perform the essential functions of this position with or without reasonable accommodation.