A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Customer Service Logistics Coordinator Polar Freight Forwarders Tacoma, WA Job Details Full-time $23 - $28 an hour 11 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Employee discount Flexible schedule Life insurance Qualifications Customer communication Customer relationship building Spreadsheets Employee relationship building Attention to detail Quality data entry Excel data analysis Full Job Description About Polar Freight Forwarders Polar Freight Forwarders is a rapidly growing freight forwarder providing extraordinary and reliable shipping solutions to the Alaska market. Rooted in the legacy of Aloha Freight Forwarders — a long-respected name in the Hawaii market — Polar carries forward the same standard of integrity, care, and customer service, tailored to Alaska's unique logistics landscape and customer needs. Who Are We Looking For? Well organized, keeping customer info orderly and efficient A "
People Person:
" Interpersonal skills are a must
Meticulous:
Someone who is a stickler about the details A great verbal and written communicator Problem solver: Help find solutions to customer needs Someone looking for an opportunity that has growth potential If this is not you, no hard feelings, but please do not apply. About the
Job:
This position is responsible for supporting the logistics functions of our operations. Primary responsibilities include supporting operations through customer service functions. Customer Service functions include data entry, problem solving, report creating and implementing and maintaining logistics functions with various customers, vendors and agents.
Job Responsibilities:
Review and verify shipment documents from the warehouse for completeness and accuracy. Enter shipment and Bill of Lading data accurately into Polar's internal operations system, including shipment dimensions, weights, and routing information. Identify, correct, and update shipment details as needed to ensure data integrity. Communicate with customers to confirm or obtain missing shipment information and ensure proper routing and documentation. Partner with dock and operations teams to resolve documentation discrepancies and maintain efficient freight handling. Collaborate with internal departments to ensure service expectations are met and customer commitments are fulfilled. Build and maintain positive, professional relationships with customers and coworkers through clear communication and responsive follow-up. Address customer concerns, provide appropriate solutions and alternatives, and ensure timely resolution. Monitor operational demands, business objectives, and customer expectations to support service quality and accuracy. Maintain organized digital records and ensure all information is current and precise. Work with local trucking, barge, and delivery agents to ensure proper routing, documentation, and on-time delivery. Identify shipments requiring special handling, consolidation, or unique routing instructions. Support efficient information flow between operations, customer service, and leadership teams. Occasionally assist with parcel processing at the dock (lifting up to 50 lbs).
Requirements:
3+ years of logistics, operations, or data administration experience Advanced attention to detail and accuracy — quality work is your trademark Strong problem-solving and customer service skills Excellent written and verbal communication Proficient in Microsoft Excel (formulas, formatting, data validation preferred) Reliable, organized, and steady under pressure Positive, professional attitude with a team-first mindset Must be able to lift up to 50 lbs. occasionally
Other Requirements:
Must hold U.S. citizenship, or a valid and current work visa Benefits Medical, dental, and vision insurance 401(k) Paid time off and holidays Schedule Full-time, Monday-Friday 8-hour shift
In-person, Tacoma Facility Job Type:
Full-time Pay:
$23.00 - $28.00 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance
