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Freeway Insurance Services America, LLC
Store Manager (Sales, Customer Service)
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Washington data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$59,380 / year median in Washington
+20% projected growth
Job Description
Store Manager (Sales, Customer Service) Freeway Insurance Services America, LLC
- 3.
Pay Range:
$55000- $150000 / year
Our Perks & Benefits:
Unlimited/uncapped commission- based on individual sales performance, including policies sold and related production metrics. Total compensation will vary based on performance Lucrative incentive sales plans, bonuses and sales contests to recognize your success No cold calling
- we provide a high volume of inbound leads and walk in traffic Comprehensive paid training and licensing, plus on-going mentorship and development Recognition-focused culture that celebrates your achievements Comprehensive benefits package including medical, dental, vision and life insurance Paid time off to recharge and maintain a healthy work-life balance Retirement Plan (401k) with company-matched contributions Fitness Reimbursement•up to $15/month for gym memberships Employee Assistance Program•confidential support for personal or professional challenges at no cost Extra Perks•optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance
Our Company:
Confie and its family of companies- Freeway, Baja, Bluefire & others
- is one of the largest privately held insurance brokers in the United States.
What You Will Do:
The Store Manager is the driving force behind our business. This leadership role challenges your sales abilities, rewards your achievements, and provides mentorship opportunities. As Store Manager, you'll lead a team of sales professionals, deliver exceptional customer experience, and drive results that directly impact your career and earning potential.Drive results:
Oversee team performance, track progress, and ensure all aspects of Store Operational Excellence (SOE) are consistently implemented.Grow business:
Build relationships with new and existing customers to meet production and customer goals. Coach & develop: Mentor team members to consistently deliver exceptional customer care.Problem-solve:
Handle customer service issues with professionalism and care.The Perfect Match:
Personal Lines or Property and Casualty license (preferred, not required) Bilingual in English and Spanish (preferred) A 2- or 4
- year college degree , or equivalent combination of education and experience Previous experience leading, coaching, and mentoring successful sales teams Strong understanding of fiduciary duty with high levels of integrity and ethics Ability to build lasting relationships with customers and team members An ambitious, motivated mindset with a desire for advancement Excellent written and verbal communication skills •The pay range disclosed reflects a good faith estimate of total compensation for full-time employees, at time of hire.
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Mentorships