Customer Account Manager

Customer Account Manager Midwest Refrigerated Services - 3.1 Brown Deer, WI Job Details Full-time $55,000 - $70,000 a year 3 days ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Retirement plan Paid sick time Qualifications Managing customer accounts Customer communication Pricing Teamwork Report writing Customer relationship building Microsoft Outlook Customer retention Bachelor's degree in business Logistics Mid-level Client relationship development Customer inquiry handling Decision making Forecasting Data entry Microsoft Teams Business Administration Cross-functional collaboration Business Associate's degree Account management Order entry Leadership Communication skills Technical Proficiency Supply chain collaboration Full Job Description The Customer Account Manager (CAM) serves as the primary point of contact for several core customer accounts, ensuring consistent service, communication, and growth. This role is responsible for managing customer relationships, monitoring trends, and providing strategic insights to support business reviews and account development. The CAM collaborates closely with Outside Sales, Carrier Sales Management, and the broader Logistics Team to align customer needs with operational execution. Responsibilities include accurate order management, proactive communication, and occasional pricing or after-hours support to meet customer requirements. This role requires the regular exercise of discretion and independent judgment in matters of significance.

General Accountabilities include:

• Serves as the primary point of contact for servicing 3-4 core accounts
• Prepares reports for business reviews, and analyzing customer volume and revenue
• Maintain regular, proactive communication with existing customers
• Contribute to customer strategy development by understanding trends and forecasts of the customer base, as well as any new developments to report to the operations team
• Accurately enter orders into Company systems and verify information for timeliness and accuracy
• Provide backup support when peers are out of the office, as needed
• Occasional pricing of spot truckloads
• Work collaboratively with both CAM's, Outside Sales, and others in the Logistics team
• Occasional after-hours availability to service the customer, with mobile access to Outlook and Teams, some after hours when required to service customers

Skills Required:

• Ability to exercise discretion and independent judgement in matters of significance
• Ownership of self-success, completing tasks accurately and on time
• Clear communication skills, both written and verbal, with customers, peers and leadership
• Proficiency with technical systems and ability to adapt to new tools
• Customer service skills including ability to Hear, Empathize, Apologize, and Take action (HEAT)

Prerequisites:

• 3-5 years of customer service or customer account management experience required (logistics/transportation strongly preferred)
• Proficiency in typing and navigating common business systems (Email, Microsoft tools, McLeod)
• Ability to quickly learn new processes and problem-solve in a fast-paced environment
• Demonstrate positivity and willingness to contribute to team success
• Associate's or Bachelor's degree in business or related field preferred

Performance Measurements:

• Responsiveness to customer inquiries, with timely resolution using discretion and sound judgment
• Customer satisfaction, growth, and retention across assigned core accounts (measured through feedback, business reviews, and account performance)
• Quality and timeliness of reports prepared for business reviews, customer volume, and revenue
• Contribution to customer strategy by identifying trends, forecasting needs, and communicating insights to operations and leadership
• Accuracy and timeliness of order entry, updates, and pricing activities
• Demonstrated professionalism, reliability, and alignment with Midwest Values, company policies, and compliance standards
• Effective collaboration with Customer Account Managers, Outside Sales, Carrier Sales, and Logistics teams to achieve account and company goals
• Consistent and reliable attendance

Pay:

$55,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid sick time Paid time off Paid training Retirement plan Vision insurance

Work Location:

In person