A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Great Northern is a leading developer and manufacturer of creative solutions for packaging, shipping, merchandising and distributing products for industrial, commercial and retail markets. Established in 1962 and privately owned, Great Northern has a long history of providing secure, stable and meaningful positions. Our team members produce sustainable and eco-friendly products that are supplied to national brands that impact people's day-to-day lives.
Our Associate Account Coordinator Schedule:
Monday through Friday, some flexibility, between normal business hours 8:00am to 4:30pm
POSITION SUMMARY
Under general supervision and following established procedures, Associate Account Coordinators perform all aspects of customer service functions in accordance with GNC service, quality, accuracy and efficiency standards. Provides the critical link between customer, account manager, scheduling, plant, fulfillment and shipping. Clearly understands how orders flow through GNC - Chippewa Falls, follows procedures and consistently performs the daily operations this position demands.
Expectations:
1.
Education/Training:
Requires at least a high school diploma or equivalency; post secondary education preferred. 2.
Experience:
A minimum of two years experience in a customer relations position and/or two years corrugated experience, or a bachelor's degree in a related field. 3.
Requires Skill In:
Excellent interpersonal, verbal and written communication skills; computer data entry experience and experience with Microsoft software; telephone etiquette skills; ability to perform mathematical calculations involving adding, subtracting, multiplying and dividing fractions, decimals and percentages; ability to prioritize and handle multiple tasks; ability to solve problems and make adjustments regarding equipment, process and product; capable of dealing with deadline pressures; integrity regarding confidential and proprietary information. Opportunities for Growth You will have the opportunity to learn new skills and acquire new knowledge that can be applied to grow into new positions with higher pay. Furthermore, you can grow your career with Great Northern through advancement opportunities available at our facilities both locally and nationally. How We Can Make a
Difference:
Near-site Clinic (Accessible to Team Member & Immediate Family Members) Medical, Dental, Vision, Life and Disability 401k with Company Match Up to 4% Generous Profit Sharing Quarterly Attendance Paid Time Off Bonus 15 Days of Paid Time Off 10 Paid Holidays Referral Bonuses Health Fitness Reimbursement Employee Loan Program $1.50 Hourly Shift Differential for 2nd and 3rd Shift https://greatnortherncorp.com/great-northern-chippewa-falls/ Great Northern is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
