Field Service Manager

Field Service Manager Zone Mechanical North a Smart Care Company Franklin, WI Job Details Full-time 22 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Computer operation Customer communication Electrical equipment repair Maintenance repair procedures Customer relationship building Operating systems Electrical work High school diploma or GED Managing clients in a customer support role Team development Driver's License Customer engagement Customer relationship management Productivity software Financial acumen Technical Proficiency Mechanical systems repair Full Job Description Company Overview Zone Mechanical a Smart Care Company is a national service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care's Climate Solutions Business Unit is the trusted service leader in the commercial and industrial refrigeration industry. Nationwide, leading grocery stores, cold storage facilities and distribution warehouses rely on Smart Care to design, build, maintain and repair commercial refrigeration and HVAC systems. Position Description The Field Service Manager will lead a team of technicians in support of the territory and its daily operations. This position will provide support for service technicians by providing coaching and training on commercial refrigeration, PM and repair procedures, and techniques as well as customer-facing skills. In addition, the Field Service Manager will work with technicians to resolve customer issues and may directly perform high level technical work, such as system start-ups and performance tests. Main Responsibilities Develop and reinforce a culture of safety; ensure all safety protocols are followe Assisting the management and administration of general business operations for the territory. Provides strategic leadership as well as the day-to-day management of a team of Field Service Technicians Accountable for assisting, leading and directing their assigned territory operations to support ongoing service revenue growth, profitability, productivity, quality, and service levels. Developing, maintaining, and managing a highly technical field service team. Works with the local Dispatch team to ensure effective assignment and utilization of field personnel. Establishes daily service priorities for service teams within assigned territory. Leads service team to achieve excellent customer satisfaction. Coordinates with Parts Manager to ensure Technician vehicles are properly stocked to achieve highest possible first-time solution rate. Manages training through scheduled field visits, in-house training classes, and the development of training material. Manages and reviews the performance of direct reports. Continued employee development and increasing employee retention and engagement activities. May complete and administer performance reviews and performance counseling

Qualifications :

High School Diploma or GED and 4+ years of relevant experience, including supervision OR 1-3 years of relevant experience with a bachelor's degree Experience effectively managing customer relations dealing directly with customers Ability to effectively demonstrate productivity tools, i.e., Microsoft Office Achieve targets and goals with minimal supervision. Strong communication skills verbal and written Electrical and mechanical service experience Valid driver's license Preferred Qualifications 5-7 years demonstrated proficiency in a field service role Ability to understand financial information such as margins, labor cost, mark-ups, Working knowledge of office operating systems Customer Relations Management /Sales experience Associates degree or prior Service supervisory experience

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Work Location:

On the road