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Kohl's Stores

Full-Time Customer Service Supervisor

Pay: $19.50/hr

Posted: 3 weeks ago

Location: Green Bay, WI (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 10/1/2026

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$57,520 / year median in Wisconsin

-3% projected decline

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Job Description

Kohl's is

IMMEDIATELY HIRING

a full-time Customer Service Supervisor to join our team in Green Bay, WI ! Be part of a team culture that values inclusion and belonging, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers. Kohl's associates receive great perks , such as: Medical, Dental, Vision Insurance (and more!) 401k with company match Paid Time Off Parental Leave 15% associate discount, with pop ups to 35% ( no exclusions--includes Sephora!) Customer Service Supervisor is a key member of the Kohl's team , responsible for: Overseeing daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) Supervising associates to help support a sales driving culture while focusing on creating a consistent customer experience Engaging and connecting with customers to solve their shopping needs, making everyone feel respected, appreciated and rewarded Overseeing Omni and Freight flow processes Informing customers of current merchandise assortment, store promotions, and events Delivering a consistent sales floor experience by supporting the sales floor, fitting rooms, point of sale, and operational processes Building customer connections and executing an authentic hospitality experience Helping customers save with a Kohl's Card, opening and activating Kohl's Card applications Observing associate performance and providing feedback in partnership with Assistant Manager/Store Manager Onboarding, training and developing associates Apply today! Kohl's is an

Equal Opportunity Employer Job Type:

Full-time Pay:

From $19.50 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible spending account Health insurance Paid time off Parental leave Vision insurance

Work Location:

In person