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AA
AMI Asset Management, Inc
Account Management / Skip Trace Investigator / Repo Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Scorecard
Based on Wisconsin data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$57,520 / year median in Wisconsin
-3% projected decline
Job Description
Job Overview As a repo coordinator/skip tracer, you will play a crucial role in conducting thorough investigations to uncover essential information for various purposes. This position requires a keen eye for detail, strong analytical skills, and the ability to work independently. We are seeking a detail-oriented and experienced representative to join our team. You will also be responsible for managing your accounts, coordinating the repossession and transport of collateral, and ensuring accurate completion and documentation of accounts. The ideal candidate will have strong customer service skills and possess excellent time management and organizational skills. Join our team and work in a laid back, fast paced environment! ```Duties```
- Skip tracing delinquent accounts utilizing a variety of sources to locate the customer/collateral.
- Preparing and sending documents
- Use problem solving to resolve challenging accounts/situations.
- Set up transport for repossessed units/equipment
- Coordinate delivery of repossessed units/equipment
- Report back to Client Account managers regarding respective clients ```Skills```
- Goal Orientated and used to meeting or exceeding goals
- Excellent Time Management Skills as this is a fast paced environment
- Strong customer service skills with excellent phone etiquette
- Detail-oriented with strong organizational skills
- Ability to work well individually and as a team
- Possess the ability to multi-task successfully
- Experience speaking with professionals on the telephone is a plus
- Ability to communicate with customers to work toward a resolution with their account.
- Friday from 8:30 AM
- 5:00 PM.
- Earn Commissions
- Hiring Bonus Available