Porcaro Ford is looking for a Service Experience Coordinator to support our Service Department and help deliver a stress-free, more convenient customer experience. This role works closely with the Service Manager and service team to coordinate appointments, customer communication, pick-up and delivery scheduling, and mobile service experiences. The right person will be organized, dependable, comfortable talking with customers, and able to help keep the department moving efficiently.

Responsibilities:

Coordinate service appointments and help manage the daily service schedule Assist the Service Manager with customer follow-up and department organization Schedule and track customer pick-up and delivery appointments Help coordinate mobile service visits and customer communication Communicate with customers by phone, text, and email Work with service advisors, technicians, and drivers to keep appointments on track Monitor appointment status and help prevent delays or missed communication Help ensure customers receive a professional and convenient service experience Support daily workflow, scheduling updates, and service department needs

Requirements:

Strong communication and customer service skills Organized and able to manage multiple tasks at once Comfortable using computers, phones, email, and scheduling systems Dependable, professional, and detail-oriented Able to work well with service advisors, technicians, managers, and customers Automotive service experience is helpful but not required Previous scheduling, dispatching, BDC, receptionist, or coordinator experience is a plus

Benefits:

Competitive hourly pay of $18.00 - $25.00 per hour, paid weekly Full-time schedule Paid training Career growth opportunity within the dealership Supportive team environment Employee vehicle purchase opportunities Benefits available based on eligibility About the

Company:

Porcaro Ford is a family-owned Ford dealership located in Racine, Wisconsin. We are focused on providing a professional, helpful, and convenient experience for our customers in sales, service, parts, Quick Lane, mobile service, and Ford Blue Advantage. If you are organized, customer-focused, and looking for a stable full-time role with room to grow, we encourage you to apply for the Service Experience Coordinator position at Porcaro Ford. ```