Associate Director III - Associate Director of Student Account Services

Posting Details
Come and join the Bearkat community! Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging. SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs. Posting Information This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. Requisition 202600091S
Title Associate Director III - Associate Director of Student Account Services
FLSA status Exempt
Hiring Salary This position is a pay grade 14. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf Occupational Category Professional
Department Student Account Services
Division Division of Enrollment
Open Date 04/17/2026
Open Until Filled Yes
Educational and Experience Requirement Bachelor's degree in Business, Finance, Higher Education, Management or related field. Five years of experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Nature & Purpose of Position Plans, organizes, and directs the day-to-day operations of a department with the oversight of the Director. Performs highly complex managerial work providing direction and guidance in operations and training in the department. Primary Responsibilities Oversees the Student Account Services training and operations. Develops and oversees a structured training plan. Provides direction and support for daily operations to ensure a high quality of service is being provided to students, internal departments and outside vendors. Serves as a Student Account Receivables (AR) lead for any hardware or software implementation, upgrade, or patches impacting Student Account Services. Provides leadership to the department by ensuring customer needs are met with efficient services that are timely and appropriate. Handles escalated customer issues related to any Student AR services. Develops, implements, and evaluates procedure manuals and ensures that system and university policies and state and federal regulations are upheld. Oversees front line operations and third-party services. Ensures staff scheduling is optimized so services are handled in an efficient manner at all times of the year. Assists with the beginning of term processes. Participates in strategic planning. Identifies areas of needed change and makes recommendations to improve operations. Serves as a departmental representative in meetings. Works with other departments across campus. Establishes and maintains good working relationships. Attends and presides over other functions within Student Account Services in absence of another Associate Director and/or at Director's request. Makes decisions independently under the authority of the director when the director is absent. Enforces department policies and procedures. Performs other related duties as assigned. Other Specifications Knowledge of local, state, and federal laws. Ability to manage operations and training. Regular contact with students, staff, faculty, administration, alumni, parents, corporate officials, public officials, and general public. Use of independent judgement and initiative required. Ability to communicate effectively to various audiences in all mediums. This position may be designated as a Campus Security Authority (CSA). Full Time Part Time Full Time
Position Number Quicklink https://shsu.peopleadmin.com/postings/46904
EEO Statement EEO Statement Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215. Annual Security and Fire Safety Report