VITUS ENERGY LLC

Customer Service Representative at

VITUS ENERGY LLC

in Cantwell, Alaska Posted in 15 days ago.

Type:

Full-Time Job Description:

Position Summary:

The Customer Service Representative reports directly to the Store Manager and is responsible for the safe and profitable operation of a retail facility. The incumbent will provide exceptional customer service, while accurately transacting sales of fuel and merchandise, and maintaining a clean and safe work environment for all. This position requires basic proficiency in math, making change, operating a cash register, checking till at the end of shift, maintaining required inventory levels, using Microsoft Office suite and excellent customer service skills that serve to promote the business

Essential Job Functions:

Provides exceptional customer service, representing Vitus in a positive manner including but not limited to, a pleasant greeting, smiling, making eye contact, soliciting additional sales, processing the transaction accurately, thanking the customer and inviting them to returnResponsible for all retail sales, selling tobacco in accordance with federal, state, local and company rules and regulationsOpen/Close store as neededHandles cash and operates a computer based cash registerBalances cash register at the end of shiftSecures all funds in safe or registerMakes timely drops and maintains cash drawer at or below maximum level, in accordance with Company policies, guidelines and proceduresPerforms daily station cleaning while maintaining a safe work environmentComplies with company standards on carding customers for all age restricted productsPrepares food & drinks, cleans, stocks and maintains food prep area in compliance with health codesMaintains inventory, restocks shelves, refills dispensing machinesEnsures security of store items to aid in loss preventionTakes reasonable precautions and measure to protect company assetsEnsures cleanliness of store is maintainedEnsures all packaged goods are clean and merchandised properlyEnsures cash is properly reconciled and closing report is executed on closing shiftsCourteous, professional contact with co-workers, customers, vendors and community at largeNeat appearance and good personal hygiene in compliance with company image standardsPreserves the safety of self, fellow employees and all others in the work locationConducts all transactions and register duties accurately, quickly and in accordance with Company guidelines and proceduresPerforms daily station responsibilities, including cleaning duties inside and outside, prepares quality food products, and stocks merchandiseInteracts and communicates effectively and productively with othersProvides regular and predictable attendanceSupports Store Manager as directedObserves and complies with all company safety policies and procedures

Other Job Responsibilities:

Other duties as assigned

Minimum Qualifications:

Must be at least 19 years of age to sell tobacco productsHigh school diploma, or equivalentCash handling and customer service experience

Knowledge, Skills & Abilities Required:

Knowledge of retail operationsKnowledge of merchandising proceduresKnowledge of Microsoft Office products, specifically ExcelDemonstrated customer service skillsAbility to communicate clearly, verbally and writtenAbility to read, write and speak EnglishAbility to add, subtract, multiply and divide all units of measureAbility to deal with a variety of variables in situations where limited standardization exists

Education:

High school diploma, or equivalent (1 year of directly related work experience may qualify to substitute 1 year of education to meet the education requirement)

Required Training & Certificates:

Training for Alcohol Processionals (TAP)Food Handlers Card / Food Workers CardAttends training sessions, seminars and appropriate educational classes required by department.

Computer skills commensurate with program and job applications.

Physical Demand/Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to type, talk and hear. The employee is frequently required to sit, stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds.

Visual Acuity:

must be adequate to perform all required tasks in a safe manner. The noise level in the work environment is usually quite to moderate and may be loud on occasion. Work is usually done in a convenience store setting and sometimes out-of-doors, sometimes in extreme weather conditions, requiring the use of personal protective equipment to include, but not limited to; a reflective vest, steel toed boots, safety glasses with side shields and mandatory hearing protection. The employee is occasionally exposed to moving mechanical parts, vehicles and equipment. Work may require weekend and/or evening work.

Disclaimer:

The above job description covers the principal duties and responsibilities of the job. 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