Employer:

TDL Staffing Location:

Fairbanks, AK Pay:

$23.00-$25.00/hour

DOE Schedule:

Full-Time or Part-Time Available |

Monday-Friday Benefits:

Generous benefits package offered If you enjoy helping people, communicate with confidence, and naturally make others feel welcome, this role offers the opportunity to combine exceptional customer service with a variety of administrative and account support responsibilities. As a Customer Service Representative, you'll serve as a primary point of contact for customers, assisting with billing inquiries, payment processing, account changes, and general customer support. This office-based position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing accurate, professional service. Key Responsibilities Assist customers by phone and in person with billing inquiries, account concerns, service changes, and rate-related questions Process customer payments, including EFT, ACH, credit card, and other payment methods Reconcile daily payments with accounting and bank records Process and monitor property changeover accounts for existing services Generate customer communications using established templates and procedures Schedule and coordinate meter maintenance appointments Process daily cash management activities, including bank deposits, receipts, invoices, and work order billings Process NSF checks and resolve payment discrepancies Maintain organized filing systems and electronic customer records Learn and apply RCA-approved tariffs while maintaining compliance with company procedures Collaborate with team members and perform additional duties as assigned Minimum Requirements Minimum of three years of customer service experience Strong computer skills, including Microsoft Office (Word, Excel, and Outlook) Ability to provide professional, friendly service while working in a high-volume office environment Strong organizational skills with excellent attention to detail and the ability to maintain confidential information Ability to manage multiple priorities, work independently, and collaborate effectively with others Experience with cloud-based ERP software (Oracle preferred) Background screening is part of the hiring process Support a drug-free work environment Ready to get started Apply today! Applicants never pay fees when applying with or working for TDL Staffing.

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Have questions Call our office at (907) 455-8300 TDL Staffing is an Equal Opportunity Employer (EOE). #FAIR123