Customer Experience Technician Clerical Personnel Resources Dothan , AL 36303 $18.00 / hour Contract to Perm Contract to

Perm Job ID:

64389956 Job Description We are seeking a customer-focused, detail-oriented Customer Experience Technician to provide technical support, prepare quotes, process orders, and resolve customer concerns. This role works closely with customers, Sales, Engineering, Purchasing, Accounting, and Manufacturing to ensure accurate orders, timely solutions, and an excellent customer experience. The ideal candidate has strong communication and problem-solving skills, enjoys working with people, and can manage multiple priorities in a fast-paced manufacturing environment. Key Responsibilities Provide technical product support to customers, distributors, and sales staff. Prepare accurate quotes, process sales orders, and communicate product specifications, pricing, and delivery schedules. Collaborate with Engineering to review and modify technical drawings based on customer requirements. Address customer complaints, coordinate corrective actions, and maintain accurate documentation. Enter and maintain quotes, orders, backlogs, and other information in the ERP system. Work with Purchasing and Accounting to determine material requirements and product costs. Develop an understanding of manufacturing processes to provide effective customer solutions. Maintain positive relationships with customers and internal departments. Manage multiple tasks while maintaining accuracy and meeting deadlines. Maintain regular attendance and on-site availability, including occasional evenings and weekends as needed.

Qualifications Required:

At least one (1) year of experience in technical customer support, customer service, or a similar role. At least one (1) year of experience using Microsoft Office. Strong verbal and written communication skills. Excellent organizational, problem-solving, and multitasking abilities. Ability to work effectively with customers and cross-functional teams.

Preferred:

Experience in steel, door, frame, or other manufacturing environments. Two (2) or more years of technical customer service experience in manufacturing. Experience with ERP or CRM systems, technical drawings, quoting, pricing, order processing, or production scheduling. Proficiency in Excel, Word, Outlook, and PowerPoint.

Pay:

$18/hour Personnel Resources is an Equal Opportunity Employer. #CL Meet Your Recruiter Personnel Resources Recruiter Personnel Resources can connect you with opportunities to build your skills, flexible jobs that fit your lifestyle and companies where you can build a lasting career. You'll be treated with respect and decency, and given opportunities to work in a safe environment with competitive pay and benefits. 334-794-8722 hireme@prdothan.com Connect on Facebook Connect on LinkedIn 334-794-8722 hireme@prdothan.com Connect on Facebook Connect on LinkedIn About Dothan, AL Ready to kickstart your career in the charming city of Dothan, Alabama? With its Southern hospitality, vibrant arts community, and endless outdoor adventures, Dothan offers a unique blend of opportunities for job seekers. Nestled in the heart of the Wiregrass region, this city boasts attractions like the iconic Dothan murals, the Dothan Opera House, and the famous Peanut Festival, showcasing its rich cultural heritage. Explore job openings in this thriving area and discover why Dothan is not just a place to work, but a place to call home. Join us in exploring a city where career growth meets Southern charm. Related Jobs There are currently no related jobs. Please sign up for Job Alerts . Loading... CMA Dothan, AL Accts Payable Specialist Pinckard, AL Receptionist Dothan, AL