An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Founded in 1984 in Hammond, Louisiana, Great American RV SuperStores has grown into a leader in RV sales and service. The dealership has been recognized with the RV Business Top 50 Dealers award seven times, making it the dealership of choice in every community it operates in. Great American RV is Continuing to Grow! Interested in being a part of the growth? Read below and Apply Today! So, who's right for the job? The ideal candidate will have a positive attitude and genuinely care about customer service with a high level of commitment. As the Service Advisor, you'll serve as the vital link between our customers and their dream RV experience by managing the service lifecycle with transparency and care. You must have a genuine passion for customer service and use empathy to turn complex service needs into positive experiences. Our Service Advisors are responsible for accurately identifying and documenting customer concerns, communicating repair needs and costs, coordinating the workflow of the service department, and ensuring exceptional customer satisfaction throughout the entire service process. Empathy is essential for this role. Ultimately, you will act as a quality control representative and be the primary point of contact with the customer.
Responsibilities:
Work closely with the Parts Department and Technicians to gather accurate repair needs and realistic timelines. Ensure the Warranty Department receives precise documentation to facilitate seamless claims with manufacturers. Manage the delivery of products and services from check-in to final quality control. Maintain the smooth operation of the service department by balancing technical requirements with customer expectations.
Qualifications:
High school diploma or equivalent; some post-secondary education or training in automotive technology is a plus. Previous experience as a Service Writer/Advisor in the automotive, RV, or marine industry is strongly preferred. Knowledge of RV systems, components, and basic maintenance/repair procedures (e.g., plumbing, electrical, HVAC, appliances) is a significant advantage. Able to navigate a computer, the internet, and email. Proficiency with computer software related to automotive service management is highly preferred. Strong communication skills and the ability to manage multiple tasks smoothly are required. Must present a professional demeanor, be punctual, and be able to work weekends and holidays, if needed. Must be able to function in a fast-paced environment. What's in it for you: Employee referral program (earn up to $1500 per referral). Medical, Dental, Vision, 401k w/ match. Opportunities for ongoing training and career growth. Off Every Sunday. According to our employees, the word commitment best describes what it's like to work here. Our team members believe in the Great American RV 10
Commitments:
Doing the right thing, caring, achieving, not failing, using best judgment, being a gracious host, inspiring, demanding excellence, being accountable for actions, and challenging the system. These commitments ensure continuous improvement, not just for our customers, but for our team members as well.
