Call Center Representative

About The MG Collective INC The MG Collective INC is a full-service marketing and creative strategy agency passionate about helping brands grow. We specialize in brand development, digital campaigns, event marketing and creative design. Our team delivers comprehensive solutions to ensure visibility, engagement and long-term success for the brands we partner with. Position Overview The Call Center Representative is responsible for handling inbound and outbound calls, assisting customers with inquiries, and ensuring efficient and professional service. Key Responsibilities Answer incoming calls and respond to customer inquiries Make outbound calls for follow-ups, outreach, or surveys Provide accurate information about products, services, or promotions Resolve customer concerns or escalate issues when necessary Document all customer interactions in the system Follow communication scripts and service standards Meet performance metrics such as call quality and response time Qualifications Strong verbal communication and active listening skills Customer-focused mindset and problem-solving abilities Ability to remain calm and professional under pressure Basic computer and data entry skills Strong organizational and multitasking abilities Team-oriented and reliable

Pay:

$3,695.05 - $4,449.95 per month

Work Location:

In person