Job description: Do you thrive on organization and clear communication? We're looking for a Service Advisor who values structure, accuracy, and consistency to keep our shop running smoothly. If you're dependable, detail-oriented, and enjoy helping people through proven processes, this is the role for you.

Position Summary:

We are seeking a friendly, organized, and experienced Service Advisor to join our team. As the first point of contact for our customers, you will play a key role in delivering an exceptional experience, ensuring clear communication, and maintaining our reputation for high-quality service. This is a hands-on role ideal for someone who thrives in a fast-paced environment and values honesty, teamwork, and professionalism.

Key Responsibilities:

Welcome customers and clearly explain vehicle issues, service needs, and repair timelines. Write accurate repair orders based on customer concerns and technician diagnostics. Provide updates and set realistic expectations throughout the repair process. Manage the workflow between customers, technicians, and parts sourcing to ensure timely and efficient repairs. Lead by example in delivering outstanding customer service and addressing concerns promptly and professionally. Maintain accurate records and ensure service orders meet internal quality standards. Coach and support service counter staff (if applicable), promoting teamwork and consistency. Support shop goals by recommending needed services and building lasting customer relationships.

What We're Looking For:

3+ years of experience in a service advisor role (independent shop experience preferred) Strong communication skills—clear, confident, and customer-focused High attention to detail and ability to multi-task effectively Basic automotive knowledge; able to translate technical terms into customer-friendly language Familiarity with shop management software (e.g., Shop-Ware, Mitchell, Tekmetric, etc.) A team-oriented attitude and leadership ability Valid driver's license and a clean driving record

Pay:

$60,000.00 - $125,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Paid time off Vision insurance

Work Location:

In person