Customer Service Agent

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Compensation:

$14 - $16 hourly

Responsibilities:

Work closely with the sales lead to stay up-to-date on service and product knowledge Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints Create records of customer interactions and follow up to ensure all questions have been answered Communicate frequent customer suggestions to the team to troubleshoot Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed Answer a high volume of incoming calls with a positive and professional attitude Provide friendly, helpful customer support and problem resolution Handle incoming sales calls and follow provided scripts accurately Manage accounts receivable: send reminders, follow up on late payments, maintain AR records, and provide reports to your direct supervisor Work on various projects as assigned (administrative tasks, special campaigns, etc.) Accurately update and manage customer information in our CRM system (FieldRoutes) Utilize Google Workspace tools (Gmail, Docs, Sheets, etc.) effectively Collaborate with other team members to ensure excellent service delivery

Qualifications:

Must have graduated high school, received a G.E.D. or equivalent Experience working in a customer-oriented atmosphere Excellent active listening, interpersonal, and communication skills Previous experience in customer service, sales, or AR preferred Confident, clear, and friendly communication skills—especially on the phone Strong computer skills and ability to learn new systems (FieldRoutes experience is a plus!) Comfortable using Google Workspace is a plus (Docs, Sheets, Gmail, Calendar, etc.) Ability to multitask and thrive in a fast-paced environment Strong attention to detail and organizational skills A positive, can-do attitude and a team player mentality About Company Bama Exterminating is a family-owned and operated company that has been providing comprehensive pest control services to residential and commercial customers in West Alabama for nearly a century. From our office staff to our field technicians and everyone in between, our team is dedicated to providing outstanding service from start to finish. Whether we're handling an insect infestation or tackling a termite problem, we're committed to giving our customers the peace of mind that comes with knowing their home or business is safe and pest-free year-round. Benefits include paid time off and holiday pay, health insurance (Bama contributes), dental, vision, life, cancer, accident, etc., options (pre-taxed), and retirement plan with matching. And for technicians, a company cell phone, uniforms, and a vehicle that may be driven to and from work.