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Mizell Memorial Hospital

Medical Clinic 1: Customer Service Representative - FT

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Based on Alabama data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$34,247 / year median in Alabama

-4% projected decline

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Job Description

Description:
The Customer Service Representative (CSR) is responsible for assisting with clerical responsibilities in the clinic(s). CSR duties include making appointments for patients, assisting with clerical duties, checking in patients, verifying insurance coverage, answering phones, etc. Additionally, he/she is responsible for functioning well as a member of the multidisciplinary team.
Requirements:
High school diploma or equivalent. A two-year associate degree in medical office administration or work in the medical field is preferred. BLS certification required. Basic computer skills required. Interpersonal skills- including customer relations, grammar, reading, and organizational skills. Must have excellent telephone etiquette and an outgoing personality. Must have the ability to work accurately and efficiently while under pressure.