Sales & Customer Service Representative

Benefits:

Bonus based on performance Training & development D1 Training - Bryant D1 Training is hiring a high-energy, Sales & Customer Service Representative to make calls, set appointments, and get prospects to show up. This is not a passive front desk job. This is not a "sit there and wait" role. This is a phone-heavy, results-driven position for someone who can move with urgency, stay organized, and keep the calendar full. D1's recruiting model is built around speed to lead, high follow-up volume, and KPI accountability, and the recruiter role is explicitly tied to schedule rate, show rate, and close support What this job actually is This role is responsible for working leads fast, making outbound calls, setting intro appointments, confirming those appointments, and following up relentlessly to improve show rate. You will spend most of your time on the phone and in the CRM contacting new leads, old leads, missed opportunities, and no-shows to keep the sales calendar full. This is a high-activity, high-accountability role for someone who is confident on the phone, moves with urgency, and knows how to get people to commit. Success in this role is measured by speed to lead, appointments booked, show rate, and consistent follow-up execution. What you'll do Call new leads quickly Follow up with leads by phone, text, and DM Set intro sessions and orientation appointments Confirm appointments and reduce no-shows Work old leads, missed leads, and no-shows Keep lead notes, appointment info, and follow-up updated in the CRM Help keep the sales calendar full every week You are a fit if you: are confident on the phone can handle making a high volume of calls follow up fast and consistently are persistent and do not get discouraged easily are organized and detail-oriented like being measured by numbers and results can create urgency and get commitment Schedule Part-time 20-30 hours per week Schedule will be built around lead follow-up and appointment-setting needs Compensation $16/hour Performance-based bonus opportunity Preferred experience phone sales appointment setting outbound calling lead nurture / CRM follow-up fitness industry experience is a plus, but not required

WHAT IS D1?

D1 is an athletic-based group training facility for adults and youth athletes ages 7 and up with a mission of providing the best fitness philosophy and facility to its athletes, empowering them to improve themselves by efficiently and consistently reaching their fitness goals. At D1, our promise to our athletes is: "You pick the goal, we help you get there" and D1 Coaches are the catalysts for our fulfillment of that promise. D1 Coaches implement and instill the D1 training philosophy into every workout. They exhibit the ability to adapt and customize programs in the workouts, in order to tailor them to each athlete. They take a personal stake in the lives of our athletes, maintaining regular contact and monitoring their individual progress toward their goals. D1 Coaches are a part of the best training environment in the industry and are integral to the success of D1 as it continues its rapid growth.